Overview

Candy Creations – Refund & Returns Policy Overview

Return Window: 30 days from the date of purchase.Candy Creations+2Candy Creations+2Candy Creations+2

Eligibility Criteria:

• Items must be unused, in their original condition, and in the original packaging.
• A receipt or proof of purchase is required.
• Do not send returns directly to the manufacturer.Candy Creations

Non-Returnable Items:

• Perishable goods (e.g., food, snacks, chips).

Partial Refunds:

• Items with obvious signs of use.
• Items not in their original condition, damaged, or missing parts not due to our error.
• Items returned more than 30 days after delivery.Candy Creations+5Candy Creations+5Candy Creations+5

Refund Process:

• Upon receiving and inspecting your return, we will notify you via email about the approval or rejection of your refund.
• If approved, the refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.Candy Creations

Late or Missing Refunds:

• If you haven’t received a refund yet, please check your bank account and contact your credit card company. It may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at info@candy-creations.com.Candy Creations

Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at info@candy-creations.com and send your item to: [Insert Physical Address Here].

Gifts:

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
• If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be informed about your return.

Return Shipping:

• You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on your location, the time it may take for your exchanged product to reach you may vary.
• For returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Assistance?

For questions related to refunds and returns, please contact us at info@candy-creations.com.