Contact Us

For any queries or issues please contact us on the following
email address: info@candy-creations.com

For order queries please attach a picture of the product/products you’ve ordered and your order number.

We aim to get back to all emails as quickly as possible, but please allow 1-4 working days for a response during busy periods.
FAQs

Your Inquiries, Our Solutions

How can I contact customer support?

You can contact our customer support team using the contact form above or by emailing us directly.
Please include your order number (if applicable) so we can help you faster.

We aim to respond to all enquiries within 1–4 working days, though response times may be slightly longer during busy periods.

What are your business hours?

Our customer support team operates Monday to Friday, 9:00am – 5:00pm (UK time).

Orders placed outside of these hours, on weekends, or during bank holidays will be processed on the next working day.

What payment methods do you accept?

We accept a range of secure payment methods, including:

Debit & credit cards (Visa, Mastercard)

Apple Pay

Google Pay

Shop Pay

All payments are processed securely at checkout.

When will my order be dispatched?

Orders are usually dispatched within 1–2 working days after payment is confirmed.

During high-demand drops, limited releases, or pre-orders, dispatch times may be slightly longer. Any delays will always be clearly stated on the product page.

Do you offer international shipping?

Yes, we offer international shipping to selected countries.

Shipping costs and delivery times vary depending on location and will be calculated at checkout. Please note that international orders may be subject to customs fees or import taxes, which are the responsibility of the customer.
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