Reach out to our customer service team by sending an email to info@candy-creations.com within 2 days of receiving your order. Please note that photos of both the original invoice and the issue (eg. showing the contents of the box, the items you received, the condition of the box, the condition of the items, etc.) will be required to proceed. The photos MUST show the item exactly as you received it - if any items have been opened, half eaten, half drunk, etc. we will unfortunately not be able to accept them as reliable evidence of an issue. Please do note that, due to many of our products being imported and then having to be shipped to you, they may have shorter best before dates than standard products from standard stores.

If one of our items happens to be out of stock, it will definitely be back in stock! The best way to keep up to date with re-stocking updates if through Instagram and our newsletter.

f you wish to add an item to your basket, click the 'Add to Cart' tab on the product listing. Once you are ready to check out, go to your basket and click the 'Check Out' button. Enter your shipping information and select the desired postage method. You will then be asked for your payment details and your order will be placed.

We accept all major Credit and Debit cards, as well as PayPal and Apple Pay.

If you wish to amend your order, please contact us via email.