Reach out to our customer service team by sending an email to info@candy-creations.com within 2 days of receiving your order. Please note that photos of both the original invoice and the issue (eg. showing the contents of the box, the items you received, the condition of the box, the condition of the items, etc.) will be required to proceed. The photos MUST show the item exactly as you received it - if any items have been opened, half eaten, half drunk, etc. we will unfortunately not be able to accept them as reliable evidence of an issue.
Please do note that, due to many of our products being imported and then having to be shipped to you, they may have shorter best before dates than standard products from standard stores.